Frequently Asked Questions

Jazmery offers carefully selected imported fashion products sourced from China.

Unless specifically mentioned in the product description, our products are not represented as original products of international designer brands.

Every product is carefully checked for quality and condition before dispatch.

We deliver all across Bangladesh, including Dhaka and all other districts.

Delivery charges may vary depending on the delivery location, package size, and weight.

Inside Dhaka: Approximately ৳80–৳120
Outside Dhaka: Approximately ৳130–৳200

The final delivery charge will be shown or confirmed when you place your order.

Inside Dhaka: 1–2 business days
Outside Dhaka: 2–4 business days

Delivery times may vary due to holidays, weather conditions, courier delays, or circumstances beyond our control.

Yes. Returns or exchanges may be accepted for valid reasons in accordance with our Return & Exchange Policy.

If you receive a damaged, defective, incorrect, or significantly different product, please contact us within the timeframe mentioned in our Return & Exchange Policy.

Yes. You may request to cancel your order before it has been dispatched. Once an order has been handed over to the courier service, cancellation may no longer be possible.

Currently, Jazmery offers Cash on Delivery (COD) for regular orders.

For certain orders where an advance or partial payment is required, our team will contact you and provide the necessary payment instructions before confirming the order.

For most regular orders, no advance payment is required. You can pay through Cash on Delivery when your order arrives.

We may request an advance or partial payment for:

• Bulk or high-value orders
• Customized or special orders
• Orders containing unusually large quantities
• Orders requiring additional verification
• Customers with a previous history of refusing or not receiving confirmed COD orders

Any advance payment requirement will be clearly communicated before your order is confirmed.

After successfully placing your order, you will receive an order confirmation through the contact information provided during checkout. Our team may also contact you if we need to verify any information regarding your order.

This depends on the policy of the courier service handling your order. Where parcel inspection is not supported, we recommend recording an unboxing video from the moment you open the sealed parcel. An uninterrupted unboxing video may be required when reporting missing, damaged, incorrect, or defective products.

Please contact Jazmery as soon as possible and provide:

• Your order number
• Photos of the received product
• Photos of the packaging
• An unedited/uninterrupted unboxing video, where applicable

Once your claim has been reviewed, our team will guide you through the appropriate return, replacement, or exchange process according to our policy.

We make every effort to display our products as accurately as possible. However, slight variations in color may occur due to photography, lighting conditions, screen settings, or differences between individual production batches. Such minor variations are normal and may not be considered a product defect.

If you need assistance with an order, product, delivery, payment, return, or any other concern, please contact us through our official customer support channels. We'll be happy to assist you.