Terms & Conditions

We make every reasonable effort to ensure that product:

• Photos
• Colors
• Descriptions
• Features
• Materials
• Dimensions
• Variations
• Prices
• Availability

are displayed as accurately as possible.

However, slight differences may occur between the product shown online and the product received because of:

• Photography and lighting conditions
• Screen brightness and display settings
• Device color calibration
• Manufacturing or production-batch variations
• Minor differences in texture or finishing

Small variations that do not materially affect the product's design, function, or overall appearance will not normally be considered defects.

All products are subject to availability.

Adding a product to your cart or submitting an order does not guarantee availability until the order has been reviewed and confirmed.

If a product becomes unavailable after an order is placed, we may contact you to:

• Offer an alternative
• Offer another available variation
• Cancel the affected item or order
• Arrange an appropriate solution

We aim to keep all product prices accurate and up to date.

Prices displayed on our website are generally shown in Bangladeshi Taka (BDT) unless otherwise stated.

Delivery charges may apply separately depending on your location, parcel size, weight, or courier requirements.

Jazmery reserves the right to update product prices, offers, discounts, or delivery charges when necessary.

If an obvious pricing or technical error occurs, we may contact you before processing the order.

When placing an order, customers are responsible for providing accurate information, including:

• Full name
• Phone number
• Delivery address
• Selected product
• Color or variation
• Quantity
• Any other information necessary to complete the order

Jazmery will not be responsible for delivery problems caused by incorrect or incomplete information provided by the customer.

Please review your order carefully before submitting it.

After an order is placed, our team may contact you by:

• Phone
• WhatsApp
• SMS
• Messenger
• Email
• Another available communication method

to confirm or verify the order.

For certain orders, we may require additional confirmation before dispatch.

If we are unable to verify an order where verification is reasonably required, the order may be placed on hold or cancelled.

Receiving an automated order notification does not necessarily mean that the order has already been dispatched.

Jazmery currently offers Cash on Delivery (COD) for regular orders.

Customers can normally pay the applicable amount when the order is delivered.

However, Jazmery may request an advance or partial payment in certain circumstances, including:

• Bulk orders
• High-value orders
• Customized or special orders
• Orders containing unusually large quantities
• Orders requiring additional verification
• Customers with a previous history of refusing or not receiving confirmed Cash on Delivery orders

Any advance or partial payment requirement will be communicated before the order is finally confirmed.

Customers may request cancellation before the order has been dispatched.

Once an order has been handed over to the courier service, cancellation may no longer be possible.

Repeated refusal of confirmed Cash on Delivery orders may result in future orders requiring advance or partial payment.

Jazmery may also cancel an order where reasonably necessary, including where:

• The product becomes unavailable
• Incorrect customer information is provided
• The order cannot be verified
• There is a pricing or technical error
• Fraudulent or suspicious activity is reasonably suspected
• Delivery to the provided address is not reasonably possible

If advance payment has already been made for an order cancelled by Jazmery, any applicable refund will be handled according to the circumstances and our refund procedures.

We deliver to locations across Bangladesh through third-party courier or delivery partners.

Estimated delivery times may vary depending on:

• Delivery location
• Courier availability
• Product availability
• Public holidays
• Weather conditions
• Political or transport disruptions
• Unexpected operational delays
• Other circumstances outside our reasonable control

Estimated delivery times are provided as guidance and should not be considered guaranteed delivery dates.

Once a parcel has been transferred to the courier service, some aspects of delivery timing may be outside Jazmery's direct control.

Customers should provide a valid phone number and complete delivery address and remain reasonably reachable when delivery is attempted.

We recommend checking the outer parcel condition when receiving your order.

For product-related claims, customers are strongly encouraged to record a continuous and unedited unboxing video beginning before the parcel is opened.

This may be required to verify claims involving:

• Damaged products
• Incorrect products
• Missing products or accessories
• Defective items

All eligible returns, replacements, and refunds are handled according to Jazmery's Return, Replacement & Refund Policy.

Customers must normally report eligible problems within 24 hours of receiving the order.

Returns are generally not accepted simply because of:

• Change of mind
• Change of personal preference
• Dislike of color or design after delivery
• Minor color differences caused by photography or display settings

Please review our complete Return, Replacement & Refund Policy before making a purchase.

Where a return has been approved, the product should be returned in its original condition together with all applicable:

• Tags
• Packaging
• Straps
• Accessories
• Protective materials
• Boxes or dust bags
• Included components

Products that have been used, altered, damaged, stained, or returned incomplete may not qualify for replacement or refund.

Customers are responsible for:

• Providing accurate order information
• Selecting the correct product and variation
• Reviewing product descriptions before ordering
• Providing a reachable phone number
• Providing a complete delivery address
• Receiving confirmed Cash on Delivery orders
• Following applicable return and replacement procedures

Customers should contact Jazmery before ordering if they require clarification regarding a product.

Jazmery reserves the right to review, place on hold, verify, or cancel orders where there is reasonable concern regarding fraudulent or abusive activity.

This may include:

• False contact information
• Repeated fake orders
• Repeated refusal of confirmed COD parcels
• Intentionally incorrect delivery information
• Misuse of promotional offers
• Attempts to deceive or misuse Jazmery's return or refund process

Where appropriate, future orders from such customers may require advance or partial payment.

Promotional offers, discount codes, giveaways, or special campaigns may be subject to additional terms.

Unless otherwise stated:

• Promotions may be available for a limited time
• Offers may apply only to selected products
• Discount codes may not be combined
• Promotions may end once allocated stock is exhausted
• Jazmery may correct or withdraw an offer where an obvious technical or pricing error has occurred

Any campaign-specific conditions will apply in addition to these Terms & Conditions.

Unless otherwise stated, the content created for Jazmery, including:

• Brand name
• Logo
• Product photography
• Graphics
• Website design elements
• Written content
• Promotional materials
• Original social media content

belongs to Jazmery or is used with appropriate authorization.

Such content should not be copied, reproduced, republished, commercially distributed, or used to falsely represent another business without permission.

Third-party names, trademarks, or content remain the property of their respective owners.

You agree not to misuse the Jazmery website or attempt to:

• Interfere with its normal operation
• Access restricted systems without authorization
• Introduce malicious software or harmful code
• Collect customer information without authorization
• Use the website for fraudulent or unlawful purposes
• Attempt to impersonate Jazmery or another customer

We may restrict access where reasonably necessary to protect our website, customers, or business.

Jazmery may rely on third-party services such as:

• Courier companies
• Hosting providers
• Social media platforms
• Analytics providers
• Messaging services
• Technology providers

Some services are outside our direct control.

Jazmery is not responsible for independent third-party systems, websites, policies, or service interruptions, although we will try to assist customers where the issue relates to an order placed with us.

Customer information is handled according to our Privacy Policy.

We may share limited information with service providers where necessary to:

• Process orders
• Arrange delivery
• Provide customer support
• Operate our website
• Prevent fraud
• Improve our services

Jazmery does not sell or rent customers' personal information to third parties.

Please read our complete Privacy Policy for further information.

We aim to provide accurate information and reliable service.

However, Jazmery cannot guarantee that our website or services will always operate without interruption, delay, technical error, or temporary unavailability.

To the extent reasonably applicable, Jazmery will not be responsible for losses caused solely by circumstances outside our reasonable control, including:

• Courier disruptions
• Internet or technical failures
• Natural disasters
• Severe weather
• Government restrictions
• Transportation disruptions
• Public emergencies
• Other unforeseen events

Nothing in these Terms is intended to remove any rights or obligations that cannot lawfully be excluded.

Jazmery may update or revise these Terms & Conditions when necessary to reflect changes to:

• Our business
• Website
• Products
• Services
• Operational practices
• Applicable requirements

The latest version will be published on our website with an updated “Last Updated” date.

Continued use of our website or services after an update will be subject to the latest published version.

These Terms & Conditions are intended to apply to purchases and services provided by Jazmery in Bangladesh.

Any matter not specifically addressed in these Terms will be handled reasonably in accordance with our applicable policies and relevant requirements.