Customer Care

Help & Support

At Jazmery, we want your shopping experience to be simple and worry-free.

If you have any questions about an order, product, delivery, payment, return, replacement, or anything else related to your purchase, our customer support team is here to assist you.

Contact Customer Support

WhatsApp / Phone: +8801347795739

Email: jazmeryofficial@gmail.com

Website: jazmery.com

For the fastest assistance regarding an existing order, please include your order number when contacting us.

What We Can Help You With

Our customer support team can assist with:

Order confirmation and order status
Order tracking
Delivery-related questions
Cash on Delivery (COD) information
Product information and availability
Colors, variations, and product details
Return and replacement requests
Refund-related questions
Damaged, defective, or incorrect product reports
Order cancellation requests
Bulk or special order enquiries
Website or checkout issues
General questions about shopping with Jazmery

Need Help With a Return or Damaged Product?

If you are contacting us about a damaged, defective, incorrect, or missing product, please keep the following ready:

Your order number
Clear photos of the product
Photos of the parcel or packaging
Your continuous unboxing video, where applicable

Please report eligible return or replacement issues within 24 hours of receiving your order, in accordance with our Return, Replacement & Refund Policy.

Response Time

We aim to respond to customer enquiries as quickly as possible.

Response times may vary depending on the time of day, weekends, public holidays, and the number of enquiries we are handling.

For urgent order-related matters, contacting us through WhatsApp is recommended.

Our warehouse

Jazmery

131, Maisha Tower, Ground Floor

Mazar Road, Mirpur-1

Opposite Selina Hospital

Dhaka-1216, Bangladesh